Returns & Warranty

Your satisfaction is our priority. If you’re not happy with your purchase, please contact our support team , and we’ll do our best to resolve your issue. Our team is here to ensure you’re fully satisfied with your Custom PrintUni product.

Warranty

We stand behind the quality of our products and offer the following warranty coverage:

Phone Cases:
If your Phone case becomes damaged within one year of purchase, we’ll send you a free replacement.

If you’d prefer a refund instead of a replacement, you may request one within 30 days of your purchase.

Accessories:
For accessories, we offer either a refund or replacement within 30 days of purchase in the event of damage or defect.

If you need to file a warranty claim, please reach out to our customer experience team with your order number and a photo of the issue—we’re here to help!

Returns

We offer a 30-day money-back guarantee. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund. To be eligible for a return, your item must be returned to Custom Envy in its original condition. Buyers are responsible for the cost of returning the item unless it was defective or damaged upon arrival.

Are customized cases eligible for returns?

Yes, if you are not satisfied with your custom case you can submit a return through our returns portal.  However, the custom fee is non-refundable.

How do I submit a return?

Change your mind? Need a different size or color? It doesn’t really matter the reason because our 100% Happiness Guarantee means just that! We’ve made it quick and easy to find a solution for any return or exchange!

1. Make sure to have your order number and shipping zip/postal code ready! You can find your order number in the header of your confirmation email or in the top right corner of the open email.
   
2. Visit your order and follow the steps to return/exchange or receive a replacement!
   
3. You’ll get an email as soon as your return or exchange is processed letting you know you have a new product, gift card or refund coming your way!

Do I have to pay for return shipping?

Yes, a small handling fee applies to returns, which varies based on your location. This helps cover processing and shipping costs to ensure a smooth return experience.

Can I exchange or return an item if I received it as a gift?

Yes! If you received an item as a gift, you can return or exchange it within 30 days from the original purchase date. Our return portal makes the process quick and easy—simply start your return/exchange. If you need any assistance, our support team is happy to help!

I ordered the wrong case/received the wrong case, can I get an exchange?

Mistakes can happen and we’ll definitely help get you sorted and a case you love on your phone!

If you are not satisfied with your Pela Case, or your case has any defects, please email us [email protected] or come on LIVE CHAT within 30 days of purchase and we will happily work with you to resolve the issue.

When will I receive my replacement/exchange?

Once your return is in transit and tracking is active, your replacement or exchange will be processed and shipped within 3-5 business days. You’ll receive an email with your shipping confirmation and tracking details as soon as it’s on the way!

When will I receive my refund?

Refunds are processed once your return is in transit. The timing of the refund appearing in your account depends on your bank. Most banks process refunds within 1-3 business days, but in some cases, it may take up to 10 business days for the funds to be reflected in your account.